Shipping, Returns & Refund Policy
At Tzizi Fashion, we are committed to providing a smooth shopping experience and delivering high-quality products. Please read our Shipping, Returns & Refund Policy carefully before placing your order.
Shipping Policy
Shipping Destination: We currently ship within the United States only.
Free Shipping: We offer FREE standard shipping on all eligible orders shipped within the United States.
Order Processing: Orders are processed promptly after payment has been successfully confirmed.
Delivery Time: Estimated delivery time is 3–7 business days from the date your order is processed. While many orders arrive sooner, delivery times are estimates only and may be affected by carrier delays, holidays, severe weather, or other circumstances beyond our control.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation with tracking information via email or through the platform where your purchase was made, allowing you to track your order until delivery.
Returns & Refund Policy
Your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility: Customers may request a return within 30 calendar days from the date the order is delivered.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging.
- All included parts, accessories, and documentation must be returned.
- The item must not show signs of use, damage, or alteration after delivery.
Products that do not meet these requirements may not qualify for a refund.
Hygiene & Safety: Because many of our products are beauty and personal care tools, we cannot accept returns of products that have been used, opened, or altered unless they arrive damaged, defective, or incorrect. This policy helps maintain hygiene and product safety for all customers.
Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or you receive the wrong item, please contact our Customer Support Team within 7 days of receiving your order.
Please include:
- Your order number.
- A brief description of the issue.
- Clear photos or videos showing the problem.
Once your request has been reviewed, we will determine the most appropriate resolution. Depending on the circumstances, we may send a replacement at no additional cost or Issue a full refund.
How to Start a Return: Before returning any item, please contact our Customer Support Team for return authorization. Once your request has been approved, we will provide instructions, including the appropriate return address. Returns sent without prior authorization may not be accepted or processed.
Return Shipping: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. For your protection, we recommend using a shipping service that provides tracking, as we cannot guarantee receipt of returned items without tracking confirmation.
Refund Processing: After your returned item has been received and inspected, we will notify you of the outcome. If your refund is approved, the refund will be issued to your original payment method. Refunds are generally processed within 5–10 business days, depending on your financial institution or payment provider. Shipping charges are generally non-refundable unless the return is the result of our error.
Exchanges & Replacements: Where appropriate, defective or damaged products may be replaced instead of refunded. Replacement items will be shipped after the issue has been verified.
Orders Purchased Through Third-Party Platforms: If your purchase was made through a third-party marketplace, including Ikot Shop, your return or refund may also be subject to that platform's policies and procedures. Where applicable, returns and refunds will be processed in accordance with the policies of the platform through which the order was placed.
Order Cancellation: Orders may be canceled only if the cancellation request is received before the order has been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process outlined in this policy.
Contact Us
If you have any questions about your order, shipping, returns, or refunds, please contact us. Email: support@tzizifashion.com. Our Customer Support Team will be happy to assist you as quickly as possible.
