Refund & Return Policy
At Tzizi, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. Please review the guidelines below regarding returns, refunds, and replacements.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the item must meet the following conditions:
- The product must be unused and in its original condition
- The product must be returned in its original packaging
- All included parts, accessories, and documentation must be returned with the product
- The item must not show signs of use, damage, or alteration after delivery
Products that do not meet these requirements may not be eligible for a refund.
Because many of our products fall under beauty and personal care tools, we are unable to accept returns for items that have been used, opened, or altered, unless the item is defective or damaged upon arrival. This policy helps ensure hygiene and product safety for all customers.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact our support team within 7 days of receiving the order.
When submitting a request, please include:
- Your order number
- A brief description of the issue
- Photos or videos showing the problem
Once the issue is verified, we will determine the best resolution. Depending on the situation, we may:
Send a replacement product at no additional cost, or issue a full refund
Our goal is to resolve these situations quickly and fairly.
Return Process
To start a return request, customers must contact our support team before sending any items back.
After the return request is approved, customers will receive instructions, including the return shipping address. In many cases, returned items will be sent directly to our fulfillment center, where they will be received and inspected.
Returns that are sent without prior approval may not be processed.
Return Shipping
Customers are generally responsible for return shipping costs, unless the item was defective, damaged, or incorrect when delivered.
We recommend using a shipping service that provides tracking, as we cannot guarantee receipt of returned items without tracking confirmation.
Refund Processing
Once the returned item has been received and inspected by our fulfillment team, we will notify you regarding the approval or rejection of your refund.
If your refund is approved:
- The refund will be issued to the original payment method used for the purchase
- Processing may take 5–10 business days, depending on your bank or payment provider
Please note that shipping costs are typically non-refundable, unless the return is due to an error on our part.
Exchanges and Replacements
If a product arrives defective or damaged, we may offer a replacement instead of a refund when appropriate.
Replacement products will be shipped once the issue has been verified.
Orders Placed Through Third-Party Platforms
If your purchase was made through a third-party platform such as TikTok Shop, returns and refunds may also be subject to the policies and procedures of that platform. In such cases, the platform’s return system may handle part of the process.
Order Cancellation
Orders may be canceled if the request is made before the order has been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the return process described above.
Contact Information
If you have questions about your order, returns, or refunds, please contact us:
Email: support@tzizi.com (replace with our actual support email)
Our support team will respond as soon as possible and assist you with the next steps.
